Pili-Pala Jan hand-made textiles for you and your home

Terms & Conditions (Boring, I know-but necessary!)

Delivery times

I aim to send all orders out within 5 working days of receipt. However as I make some products to order this can take a little longer at busy times such as Christmas. If you need your order for a special occasion then let me know and I will do my best to get it to you on time.

Delivery Method

All orders are whizzed out by 1st class post with Royal Mail and should take 2-4 days to reach you. Overseas orders are sent by Airmail with Royal Mail.

Shipping Costs

Free shipping is offered on all U.K.orders. Overseas orders are charged at a flat rate of £4 for Europe and £6 Worldwide.

Returns Policy

I hope that you will be very happy with your purchase, however if you are not, please return it to me within 14 days and I will happily exchange or refund your purchase. I cannot be responsible for returned goods being lost on their way back to me, so if returning a product, please retain proof of posting.

Where else can you find me?

See the "Latest news & events " section of my home page page for craft fairs which I will be attending.

Handmade products

As all of my items are hand made using a variety of fabrics, I cannot guarantee that the product you receive will be exactly the same as the one you see on screen-there may be a slightly different cut on the polka dots, for example. However it will always be very similar and I never use a fabric that I am not completely happy with. This is what makes each and every item unique.

Caring for your product

The mix of fabrics used in my products means that they should be washed carefully by hand in cool water and dried naturally.

Privacy Policy

We regard your privacy as important and information we collect from you, where you choose to provide it to us, is to enable us to send to you information about products or services in which you register an interest or which we believe may be of interest to you. By providing us with your information you consent to us processing it for the purposes outlined above. We will not pass your information to any third party.

Pili-Pala Jan does not disclose buyers' information to third parties.